Terms & Conditions

Warranty – Terms & Conditions

Auto Artisan Group 1 Year Surface Film Extended Warranty - Terms & Conditions

This Warranty is between Auto Artisan Group (ABN 71 600 046 437); and end user of Auto Artisan Group’s products and applications (“Surface Film”).

This Auto Artisan Group Warranty applies only to Vehicles where the “Surface Film” has been purchased and invoiced from Auto Artisan Group or an authorised reseller within Australia and remains in Australia for the duration of the warranty period.

This Auto Artisan Group Warranty, together with its features described hereunder, is secured by Auto Artisan Group and the manufacturer/s of the “Surface Film” to the extent that all of the following conditions are met.

Further, the existence of this Warranty is subject to the performance of, and limited to, all of the items described in I to II following.

1. WARRANTY FOR SURFACE FILM

1.1. Warranty Period
The warranty period for the Surface Film is 1 year (12 months) from the date of purchase or otherwise stated in the manufacturer/s product bulletin for the Asia Pacific region. Product Bulletins can be provided on request.

1.2. Registration
This warranty is only available to those who have properly registered the application within 3 months (90 days) of purchase by completing the Warranty Registration on the Auto Artisan Group online Warranty system. Valid registration will only be evidenced by entry of following details into the Auto Artisan Group Online Warranty System:-

• Name,
• Email address,
• Contact Number,
• Date of Purchase;
• Place of Purchase,
• Registration Code,

1.3. Individual Product Limited Warranty

Auto Artisan Group warrants that each Surface Film will be free of the defects listed below and manufactured to the specifications described in the applicable Product Specifications or Product Bulletins in effect at the time of purchase.

• Physical Defects. Defects incurred during manufacturing, packaging or shipment.

• Manufacturing Defects. Visual, adhesive defects and defects that prevent using the product as described in the applicable Product Bulletin, including adhesion to the recommended substrates.

• Finished Appearance Defects. Defects such as excessive fading, discoloration, cracking, crazing, peeling, blistering, excessive dimensional change or loss of adhesion that makes the Surface Film visually unsuitable for its intended purpose when viewed in a typical environment.

1.4. Limitations of Warranted Durability

1.4.1. Product Misuse Limitation. This warranty does not cover Surface Film that is modified or damaged through improper storage, misuse, abuse, accident, vandalism, neglect or mishandling of processed or unprocessed products by any person.

1.4.2. Weathering Effects Limitation. Some degradation of materials over time is considered normal wear. Auto Artisan Group warrants that at the end of the warranty period, the Surface Film will be in commercially acceptable service condition from normal viewing distances and the Surface Film will retain its stated properties.

1.4.3. Recommended Wrap Film Maintenance
Try to treat the Surface Film like you would a custom vehicle finish. Aggressive or abrasive mechanical washing may cause premature lifting of the Surface Film edges and may affect the Surface Film appearance.

• Brushless car washing systems may be used. We recommend always going through the dry cycle to help avoid spotting on the paint or Surface Film.

• For the best results, hand washing is recommended using Auto Artisan Group’s car care products. Rinse well and immediately, and dry the Surface Film with a soft squeegee and/or soft cloth to help restore the luster of the Surface Film and avoid water spots.

• To remove tar and bugs, use a commercial cleaner designed for such use, but do not rub vigorously. Immediately wash with your regular cleaning solution, rinse with water and dry.

1.5. The Warranty Does Not Cover the Following

• Reasonable fading or wear over time, just as with the paint finish.

• Damage including abrasion, scratching, fading or loss of sheen due to aggressive cleaning
or using non-recommended cleaning methods.

• Damage from wax or other solvent containing products. See Recommended Surface Film
Maintenance, Section 1.4.3.

• Intentional or unintentional damage caused by humans, such as graffiti or picking at the edges; animal scratching or waste products; severe weather, such as hail or debris carried by the wind; spotting from hard water; pitting or scratching from normal road spray; off road driving; excessive exposure to salt that is not regularly cleaned off; or vehicle damage that results in Surface Film damage.

• Poor application, Applicator’s negligence, inappropriate applications that can put the film at high risk of damage or poor adhesion

• Damage to a substandard OEM substrate or finish, including paint adhesion failure or rust, which includes but not limited to motor vehicles and watercraft.

• Damage to a refinished substrate or finish that is not of OEM quality.

• Damage to any substrate or finish caused from damage sustained prior to the Surface Film application e.g. stone chips, and scratches.

• Physical damage or when the film has been applied to inappropriate substrates in which the Surface Film used is not recommended for that application.

• Damage to the vehicle during Surface Film removal. Professional Surface Film removal is recommended.

• A difference in appearance between the exposed paint color or finish and the areas that were covered by Surface Film, if the Surface Film is removed.

• Fleet & commercial applications.

• Transfer of warranty to a new owner of the vehicle.

No Extension of Warranty. In the case of an approved warranty claim, the replacement Surface Film carries only the remaining term of the original warranty period as stated in this Document.

1.6. Remedies and Limitations of Liability

1.6.1. Remedy and Limitations. Any claim for Surface Film failure must be made before the last day of the term of the warranty as stated herein. Auto Artisan Group and its representatives do not cover the cost of the vehicle owner’s time or inconvenience, rental of a substitute vehicle, or any other cost that may result in a warranty claim.

1.6.2. Claim Rejection. Auto Artisan Group reserves the right to reject any claim where Auto Artisan Group or its representatives cannot identify a specific cause of failure or where the failure is due to incorrect or improper application of the film or if it cannot be proven that the Surface Film was purchased from Auto Artisan Group. Auto Artisan Group reserve the right to investigate and perform extensive testing on any warranty claims.

1.6.3. Voiding of Warranty. The use of other 3rd party materials in conjunction with Auto Artisan Group preferred Surface Films will void any applicable warranty. e.g. A third party laminate used over an Auto Artisan Group Surface Film.

1.6.4. Liability. Auto Artisan Group shall not be liable or in any way responsible for any incidental or consequential economic or property damage, except where Auto Artisan Group is in breach of the guarantees provided to the Purchaser in accordance with Schedule Two of the Competition and Consumer Act 2010 (Cth), or applicable legislation from time to time.

1.7. Claiming

1.7.1. Limitations
Auto Artisan Group reserve the right to request all or any items it deems necessary, including support documentation; to assist in the substantiation of any claim.

1.7.2. Submitting a Claim
To make a claim please contact Auto Artisan Group by phoning 1300 939 727 or email info@autoartisan.com.au

Auto Artisan Group reserves the right to change and update this warranty without notice.

Auto Artisan Group 1 Year Applicator Extended Warranty - Terms & Conditions

This Warranty is between Auto Artisan Group (ABN 71 600 046 437); and end user of Auto Artisan Group’s products and applications (“Surface Film”).

This Auto Artisan Group Warranty applies only to Vehicles where the “Surface Film” has been purchased and applied using Auto Artisan Group certified installers within Australia and remains in Australia for the duration of the warranty period.

This Auto Artisan Group Warranty, together with its features described hereunder, is secured by Auto Artisan Group and the manufacturer/s of the “Surface Film” to the extent that all of the following conditions are met.

Further, the existence of this Warranty is subject to the performance of, and limited to, all of the items described in I to II following.

1. INSTALLATION

1.1. Warranty Period
The warranty period for the installation of Auto Artisan Groups’ Surface Film is 1 year (12 months) from the date of purchase.

1.2. Registration
This warranty is only available to those who have properly registered the application within 3 months (90 days) of purchase by completing the Warranty Registration on the Auto Artisan Group online Warranty system. Valid registration will only be evidenced by entry of following details into the Auto Artisan Group Online Warranty System:-

• Name,
• Email address,
• Contact Number,
• Date of Purchase;
• Place of Purchase,
• Registration Code,

1.3. Individual Product Limited Warranty

Auto Artisan Group warrants that each Surface Film will be free of the defects listed below and manufactured to the specifications described in the applicable Product Specifications or Product Bulletins in effect at the time of purchase.

• Physical Defects. Defects incurred during manufacturing, packaging or shipment.

• Manufacturing Defects. Visual, adhesive defects and defects that prevent using the product as described in the applicable Product Bulletin, including adhesion to the recommended substrates.

• Finished Appearance Defects. Defects such as excessive fading, discoloration, cracking, crazing, peeling, blistering, excessive dimensional change or loss of adhesion that makes the Surface Film visually unsuitable for its intended purpose when viewed in a typical environment.

1.4. Limitations of Warranted Durability

1.4.1. Product Misuse Limitation. This warranty does not cover Surface Film that is modified or damaged through improper storage, misuse, abuse, accident, vandalism, neglect or mishandling of processed or unprocessed products by any person.

1.4.2. Weathering Effects Limitation. Some degradation of materials over time is considered normal wear. Auto Artisan Group warrants that at the end of the warranty period, the Surface Film will be in commercially acceptable service condition from normal viewing distances and the Surface Film will retain its stated properties.

1.4.3. Recommended Wrap Film Maintenance
Try to treat the Surface Film like you would a custom vehicle finish. Aggressive or abrasive mechanical washing may cause premature lifting of the Surface Film edges and may affect the Surface Film appearance.

• Brushless car washing systems may be used. We recommend always going through the dry cycle to help avoid spotting on the paint or Surface Film.

• For the best results, hand washing is recommended using Auto Artisan Group’s car care products. Rinse well and immediately, and dry the Surface Film with a soft squeegee and/or soft cloth to help restore the luster of the Surface Film and avoid water spots.

• To remove tar and bugs, use a commercial cleaner designed for such use, but do not rub vigorously. Immediately wash with your regular cleaning solution, rinse with water and dry.

1.5. The Warranty Does Not Cover the Following

• Reasonable fading or wear over time, just as with the paint finish.

• Damage including abrasion, scratching, fading or loss of sheen due to aggressive cleaning
or using non-recommended cleaning methods.

• Damage from wax or other solvent containing products. See Recommended Surface Film
Maintenance, Section 1.4.3.

• Intentional or unintentional damage caused by humans, such as graffiti or picking at the edges; animal scratching or waste products; severe weather, such as hail or debris carried by the wind; spotting from hard water; pitting or scratching from normal road spray; off road driving; excessive exposure to salt that is not regularly cleaned off; or vehicle damage that results in Surface Film damage.

• Poor application, Applicator’s negligence, inappropriate applications that can put the film at high risk of damage or poor adhesion

• Damage to a substandard OEM substrate or finish, including paint adhesion failure or rust, which includes but not limited to motor vehicles and watercraft.

• Damage to a refinished substrate or finish that is not of OEM quality.

• Damage to any substrate or finish caused from damage sustained prior to the Surface Film application e.g. stone chips, and scratches.

• Physical damage or when the film has been applied to inappropriate substrates in which the Surface Film used is not recommended for that application.

• Damage to the vehicle during Surface Film removal. Professional Surface Film removal is recommended.

• A difference in appearance between the exposed paint color or finish and the areas that were covered by Surface Film, if the Surface Film is removed.

• Fleet & commercial applications.

• Transfer of warranty to a new owner of the vehicle.

No Extension of Warranty. In the case of an approved warranty claim, the replacement Surface Film carries only the remaining term of the original warranty period as stated in this Document.

1.6. Remedies and Limitations of Liability

1.6.1. Remedy and Limitations. Any claim for Surface Film failure must be made before the last day of the term of the warranty as stated herein. Auto Artisan Group and its representatives do not cover the cost of the vehicle owner’s time or inconvenience, rental of a substitute vehicle, or any other cost that may result in a warranty claim. Rectifications of works are corrected by appointment only.

1.6.2. Claim Rejection. Auto Artisan Group reserves the right to reject any claim where Auto Artisan Group or its representatives cannot identify a specific cause of failure or where the failure is due to incorrect or improper application of the film or if it cannot be proven that the Surface Film was purchased from Auto Artisan Group. Auto Artisan Group reserve the right to investigate and perform extensive testing on any warranty claims.

1.6.3. Voiding of Warranty. The use of other 3rd party materials in conjunction with Auto Artisan Group preferred Surface Films will void any applicable warranty. e.g. A third party laminate used over an Auto Artisan Group Surface Film.

1.6.4. Liability. Auto Artisan Group shall not be liable or in any way responsible for any incidental or consequential economic or property damage, except where Auto Artisan Group is in breach of the guarantees provided to the Purchaser in accordance with Schedule Two of the Competition and Consumer Act 2010 (Cth), or applicable legislation from time to time.

1.7. Claiming

1.7.1. Limitations
Auto Artisan Group reserve the right to request all or any items it deems necessary, including support documentation; to assist in the substantiation of any claim.

1.7.2. Submitting a Claim
To make a claim please contact Auto Artisan Group by phoning 1300 939 727 or email info@autoartisan.com.au

Auto Artisan Group reserves the right to change and update this warranty without notice.